here I am joining the assembly of unhappy people affected by TA.
didn't experience any flight cancellation, and i PRAY HARD there won't be, but I needed to do a baggage allowance upgrade, and the only way is to do so through their call centre or pay a hefty top-up upon check in.
i was put on hold for 18 mins! that was appalling! considering jet star & air asia answered my calls within a few minutes of jingles.
went to google to search for some fellow empathisers. and i realized there were plenty of people complaining about their call centre! some even patiently waited 61mins to be served!
GOSH! for my organization to put a patient on hold for more than 5 mins would have got us stoned by the ministry.
will NEVER fly tiger airways again. i'm certain.
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